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The Incoming Student's office has created this list of Frequently Asked Questions, to answer any questions you may have during Covid-19 pandemic.

Please contact us, if you do not find the answer to your question here.

Take care !

Updated on April 27th at 15:15 p.m

  • Medical services

    1.1 How can I find a doctor?

    - You can use this directory (in French) to find a doctor in the close vicinity.

    - The university medical centre, SUMPPS, will handle all urgent social or medical requests and can provide support for students with anxiety or concerns.
    You can contact them at secretariat.sumpps @
    If you need to reach a doctor, please call +33 (0)2 41 22 69 10.
    You’ll get the SUMPPS voicemail message indicating the phone number for the doctor-on-call.
    The students on the Cholet campus can contact Doctor Edith Paillat, at her email address edith.paillat @


    1.2 Is the SUMPPS  (On-campus University Medical Centre) open to the public?

    Due to the Covid-19 pandemic, the on-campus medical centre (SUMPPS) is closed to the public, but its staff is still available to answer questions.

    The entire SUMPPS team (doctors, nurses, psychologists, psychiatrists, social workers) is ready to respond to any emergencies or answer questions
    from Monday to Friday, from 8:45 a.m. to 5:45 p.m.

    You can contact the SUMPPS by email at secretariat.sumpps @


    1.3 I am in URGENT need of financial aid - Can the SUMPPS help me?

    The SUMPPS can handle all urgent requests for financial aid.

    Now more than ever, it is important that students who face social difficulties can contact the SUMPPS.

    The SUMPPS social workers will forward any application for financial aid to the Social Emergency Committee that UA has created with the CROUS.

    For social assistance, please send an email to @

    1.4 Sexual health

    The SUMPPS doctors can help you over the phone: requests for contraception (medical prescriptions), gynaecological advice, concerns following unprotected sex, abuse, unwanted pregnancy, etc.

    You can contact the service either by email at (remember to include your contact details and how you wish to be contacted) or by calling the doctor directly at 02 41 60 84 48 on Tuesdays, Wednesdays and Fridays from 8:45 a.m. to 5:45 p.m.

    The lockdown can contribute to tension and violence. Know that professionals are available to help you. Know more

    1.5 Psychological support

    During the confinement period, the SUMPPS psychologists can be reached by email and by telephone. If you want to make an appointment with an English speaking psychologist, contact Jonna RONDEAU at jonna.rondeau @

  • Examinations

    2-1 - How will examinations for semesters 2, 4 or 6 (1st session) be managed?

    Future exams will be conducted remotely. The 1st session will be made up of the marks already obtained for the on-campus continuous assessments and the marks for the remote assessments. The evaluation methods may be adapted (reduction in the number of continuous assessments, change in assessment format).

    2-2 - Will I have to take exams during the summer holiday?

    No – For most courses and programmes, all exam sessions relating to the validation of the academic year should be over when the university closes in July. For professional Bachelor’s degrees (licences professionnelles) and 2nd-year Master’s degrees, internships can be completed during the last semester of the 2020 academic year.

    2-3 - I have Internet connection problems – will it be detrimental to me when taking online exams?

    No – the duration of the tests will take into account possible connection problems during the exam.

    2-4 - I am disabled.

    The tests and their durations will take into account the accommodations you may have.

    2-5 - Is the last PluriPASS assessment postponed?

    Yes, it is postponed after the 3rd week of June (in-person exam), in accordance with the decisions of the French Ministry of Higher Education, Research and Innovation. The oral tests are cancelled.

    2-6 - How will the examinations for the 2nd session of semesters 2, 4 and 6 be conducted?

    The 2nd session will still consist in retake exams but will also be used as a 1st session for all the students who could not take part in the original 1st session under good conditions. It will be held in person on campus and scheduled between 15th June and 10th July (subject to updates).

    2-7 - When will the exams for the 2nd session of semesters 1, 3 and 5 be held?

    They will take place according to the same schedule as semesters 2, 4 and 6, i.e. between 15th June and 10th July (subject to updates).

    2-8 - When will I be notified if the assessment procedures of my exams are modified?

    All changes to exam procedures will be sent to you at least 15 days before the exams.

  • Erasmus+ students

    You are an Erasmus+ student, your mobility has been disrupted by covid-19 and you have questions about your grant, your mobility, etc.

    - You should first contact your home university.

    - You may also consult the Erasmus + FAQ

  • CROUS services

    For answers to any CROUS related questions, go to the CROUS FAQ here

    What do I do if I have to leave my room temporarily of definitely?

    What do I do if I decide to stay in my room during the epidemic ?

    Are other CROUS services open (restaurants...)?

  • University Libraries (BU)

    How can I return books to the university libraries (BU)?

    The BU on the Belle-Beille campus is closed until further notice.

    If you have to leave Angers, please do not try to return books to the library before the end of the confinement period.

    For all questions regarding the University Libraries, please use this Contact form.

  • Social and academic support

    Is there anything in place to help international students (socially or academically)?

    Yes, UA is working on several social and academic help tools and initiatives.

    Become a Buddy and receive help from local students. More information HERE.

    Use different tools to continue your courses from home. More information HERE.

  • Visa, residence permit, long stay permit, etc.

    According to the Maine et Loire Préfecture's web site the reception of internationals will gradually restart as part of the End-of lockdown plan from 11 May 2020.

    Foreign students and "passeports talents" can make an appointment online

    The préfecture is open by appointment only
    Telephone hotline available Monday, Tuesday and Friday from 9.15 am to 12.30 pm :

    Instructions to be followed on site
    -come with a mask (if possible)
    -come unaccompanied
    -bring your own pen
    -respect the distances and directions of traffic outside and inside the préfecture.
    -respect barrier gestures

  • CAF services

    Will the covid-19 pandemic affect the CAF services?

    The Caf will maintain payment of allowances as usual. However, all Caf offices are closed to the public.

  • Public transportation

    Can I continue using public transportation during the confinement period?

    As of March 20, Irigo is operating at reduced capacity.

    Only lines A, 1d, 2d, 3d, 4d, 12d are in circulation.

    All bus timetables are available in French on the Irigo website.

    If you leave your residence, remember the barrier gestures and bring the following documents:
    - your picture ID (passport)
    - the derogatory travel certificate (this document is mandatory for ALL outings)

    If you do not bring these documents when leaving your home, the fine is 135 €.

  • About Technology and liberties information

    All information regarding absence in relation to the Covid-19 is processed by UA staff (study departments, the DEVE, the DGS and the DPS) in order to organize the approach by the administrative and educational staff and to meet the Rectorate’s requirements. UA will store this information during one year, after which it will be destroyed.

    All information transferred to the Rectorate is anonymous and allows the Rectorate to monitor the development of the virus. You can exercise your rights to your data by contacting the DEVE or the official UA Data Protection Officer. After contacting us, if you feel that your rights are not being respected, you can file a complaint with the CNIL.


Incoming Student's Office @

Prospective international students


Please note that, at this time, in accordance with government confinement guidelines, we are not in a position to guarantee your mobility in September.
We advise you:
- not to incur transportation or accommodation costs while the situation remains uncertain.
- to stay in contact with the embassies in your country for your visa application.
- to regularly visit this UA webpage.